We ship both from our central store and directly from our distributors to insure the best availability. When product is shipped from these different locations the primary shipper is the United States Postal Service. We have the right to substitute and use a different delivery service.

Please review our shipping options and policies, and plan your purchases accordingly. We primarily use USPS Priority Mail for delivery and they estimate delivery time of 2-3 business days.

Please review our shipping options and policies, and plan your purchases accordingly. Due to special package requirements we may not be able to ship products to certain areas or be constrained on our shipping options.

Shipping Charges

Up to 7 Can Huggers costs $5.99
8 to 15 Can Huggers costs $10.99
15 or more Can Huggers costs $15.99

Ground Service

Average delivery time is 5-7 business days. Delivery to some remote residential areas may take additional days.

Order Requests

If you specific delivery requests or some other type of special handling for your order, please email us at orders@canhuggers.com. We will do our best to handle your request and respond promptly with a answer.

International Orders

Currently we do not ship Internationally.

Shipping Status Indicators

When checking out you will be notified if a item is in stock for delivery. This does constitute a guarantee that the item is available immediately for shipping.

Credit Approval

Your credit card will not be charged until the item(s) is shipped. We typically do not ship on items on backorder as this is to expensive.

Oversized or Overweight Shipments

Shipments whose dimensions or weight exceed our normal freight services are subject to additional charges and limitations that vary by product, location, and freight receiving facilities at the ship to address.

Signature and Physical Address

Some orders may require a signature upon delivery. Therefore, a physical address is needed. We do not ship to a post office box address or hotel/motel rooms under any circumstances.

Re-routing Shipments

Packages cannot be rerouted once shipped for customer security and logistical reasons.

Return Policy

We offer a 30-day return policy on purchased items based on return policies otherwise all purchases are final. Items on clearance or closeout are non-refundable. For additional information not listed, please contact Customer Service by phone at (515)321-1570.

Return Procedures

Please call (515)321-1570 to obtain a Return Authorization Number (RAN) number before shipping your product. NO returns of any type will be accepted without a RAN. RAN's are valid for 10 business days after issue and must be received at the designated return location within 30 days from the date of the invoice. Any returns will be refunded at the purchase price.

For faster service, please have the following information on hand when calling for an RAN: customer name, invoice/order number, and reason for return.

Your RAN must appear clearly on the shipping label, on the outside of the returned shipment.

We are not responsible for lost or stolen packages. All authorized returns must include a shipment tracking number. Subsequent to an approval authorization, a credit to an account or issuance of a check may take up to 30 days.

Returns must be 100% complete, in original and resalable condition, with all original boxes and packing materials including receipt, and pricing tags if applicable. We reserve the right to refuse a return on any product that does not meet these requirements.

The Customer is responsible for shipping charges on all returned items. Shipping, handling and processing charges are not refundable.

We strongly recommends that you fully insure your return shipment in case it is lost or damaged. All returns must use a carrier that can provide you with proof of delivery.

Restocking Charge

Any returned products must be complete in manufacturer’s packaging with all tags attached if applicable. Any returned products that do not meet this requirement will be accessed a 15% restocking fee.

Defective products

Defective products will be accepted for credit, replacement, exchange or repair, at our discretion, within 30 days from the invoice date. A restocking fee of 15% may be applied to products returned as defective that test to be operational upon return. Shipping, handling and processing charges are not refundable.

Damaged shipments

If you accept a damaged package, make sure it is noted on the carrier’s delivery record in order for the CanHuggers.com to file a damage claim. Save the merchandise in the original box and packing it arrived in, notify the CanHuggers.com immediately to arrange for a carrier inspection and pick up. If you do not notify the CanHuggers.com of damaged goods within the first 7 days of arrival, a RAN will not be issued. Call (515)321-1570 to arrange for carrier inspection and a pick up of damaged merchandise.

Non-returnable Products

Products sold on Clearance, Sale, or Dated Merchandise may not be returned to CanHuggers.com for exchange, replacement or credit under any circumstance. If you have questions please contact Customer Service before purchasing.